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Client

• Recording
• Does WeGame Work for MAC?

• At the moment, WeGame does not work for Mac.

• Why does WeGame not record [INSERT GAME NAME HERE]?

• In order to ensure the reliability the WeGame client, we only support games that we have tested significantly. We are constantly adding new games. Feel free to e-mail us with suggestions of games you would like to see.

• WeGame is not working with a supported game.

• If WeGame is not working with a supported game, please e-mail us at help@wegame.com with the following information:

  • Game Name
  • Operating System
  • CPU
  • Graphics Card
  • RAM and any other useful system info

  In addition to this information, it is helpful to also include any logs that the WeGame client has produced. A WeGame staff member will contact you shortly to help diagnose the issue.

• I have issues when Alt-Tabbing from the game with WeGame running.

• This is a known issue that we are currently looking into. Sorry for the inconvenience.

• I have issues when I change resolutions in a game with WeGame running.

• This is a known issue that we are currently looking into. Sorry for the inconvenience.

  Workaround: Start the game with WeGame closed. Set the game to the desired resolution. Close the game and then reopen it with WeGame running.

• Source-engine games (HL2, CSS, DoD:S, etc..) are stuttering.

• You can solve this issue by disabling V-SYNC or Vertical Sync in the Advanced Graphics option menu.

• Recording with WeGame slows down my game.

• Due to the amount of CPU and GPU power required to record gaming videos in real-time, you may experience slowdowns depending on your computer specs. However, there are several things you can try to prevent slowdowns:

  • Turn off any programs running in the programs that may be consuming system resources.
  • Run a virus scan to make sure you don't have any viruses or spyware consuming system resources.
  • Use "Web Mode" (default) instead of "HD Mode" when recording. This can be changed in the Settings menu in the WeGame client.
  • Lower or turn off in-game graphic settings like Anti-Aliasing, Antiscopic Filtering.
  • Lower the resolution you are running the game (e.g. try 1024x768 instead of 1280x1024).

  Note: If the game you are trying to record is already slow for you when you are not recording, recording will only make the game slower

• Video
• My videos come out black.

• The issue is most likely caused by not having the proper codec. Our videos are recorded using the Motion JPEG codec, a part of the free K-Lite Codec Pack.
  Try downloading and installing this codec and playing your videos again.

• My videos have strange color problems.

• This issue is most likely happening because your playing your game in 16-bit. Switching your game to 32-bit should fix this problem. You can usually do this by changing your in-game display settings.

• My videos cause a COM Surrogate Error.

• This issue is caused by Vista's difficulties with generating thumbnails. While there isn't an ideal solution, the problem can be overcome by changing your view from "Thumbnails" to "Details."

• My videos don't appear in my video list.

• This problem is usually caused by corrupted videos. Please see the section regarding corrupt videos to see why your videos are probably corrupted.

• My videos are out of order in the video list.

• This is a known issue that we are currently looking into. Sorry for the inconvenience.

• My videos are corrupt or cannot be played.

• This problem is usually caused by one of the following situations:

  • The game crashed while you were recording.
  • You quit the game while you were recording.

  You have to make sure that you manually start and stop the recording process. If you fail to do this, you risk corrupting your videos.

  If the game is crashing specifically when recording with WeGame, please send an e-mail to help@wegame.com with a detailed description of the problem, including your system information.

• My videos folder crashes upon selecting a file.

• The issue is most likely caused by not having the proper codec. Our videos are recorded using the Motion JPEG codec, a part of the free K-Lite Codec Pack.
  Try downloading and installing this codec and playing your videos again.

• Sound
• I don't have sound in my videos.

• The WeGame client records sound from your sound card's "Stereo Mix" device. There are several reasons that your videos would not have sound:

  • Your sound card does not have a Stereo Mix or equivalent (sometimes called "What U Hear") device. This is controlled by your sound card drivers.
  • Stereo Mix is disabled by default on Vista. Instructions on how to enable Stereo Mix on Vista
  • Your Stereo Mix is not outputting any sound. This is controlled by your sound card drivers.
  • We apologize if the WeGame client is not recording sound for you at this time. Check back soon for updates that may resolve this situation!
• The sound in my video is out of sync / distorted.

• In our tests we have noticed that certain computers' Stereo Mix device consistently have sync or distortion issues. WeGame records exactly what it receives from the computer's Stereo Mix device, therefore if the original stream it receives is corrupt, WeGame cannot correct it.

  We are looking into ways to improve sound. Please check back for an update.

• Settings
• What is the best Record Hot Key?

• Since many games use many different keys, it's hard to define the ultimate recording key. We suggest using some of the f keys at the top or something like the = key or + key.

• How do I change my Record Hot Key?

• You can change your Record Hotkey in the Settings menu. It is the option labeled as "Record Hot Key".

  You can access the Settings menu by clicking the "Settings" button located on the top-right corner of the WeGame Client's main screen.

• Where does WeGame save my videos?

• WeGame's default video directory is in your "My Documents\My WeGame Videos" directory, unless specifically specified otherwise in the First-Time Setup Wizard or in the Settings menu after installation.

• How do I change where WeGame saves my videos?

• You can change where WeGame saves its recorded videos in the Settings menu.

  You can access the Settings menu by clicking the "Settings" button located on the top-right corner of the WeGame main screen.

• Where are the WeGame Logs?

• WeGame Logs are useful in helping us track down bugs in our client. When you have a problem, we'll often ask you to provide us with your logs. The WeGame Logs are under the logs folder. The location of this folder depends on what version of Windows you are running.

  • For Vista: C:\Users\(USER)\AppData\local\wegame\logs
  • For XP: C:\Documents and Settings\(USER)\Application Data\WeGame\logs
  • (The folder 'USER' will be replaced with your user name and the folder 'AppData' (Application Data for XP) will be set as hidden by default.)
  • In the logs folder there should be files with a .log extension. These are the WeGame Logs.

Website

• Video
• How do I upload a video to WeGame?

• Simply click the "Upload" link at the top of the page. Click "Browse for Video," find the video on your hard drive, and fill out the Title, Description and Game fields while the video uploads. After the video is fully uploaded, click "Submit my video."

• How do I upload a video that is not recorded with the WeGame client?

• In order to upload a video that was not recorded using WeGame, simply click the "Upload" link at the top of the page. Click "Browse for Video," find the video on your hard drive, and fill out the Title, Description and Game fields while the video uploads. After the video is fully uploaded, click "Submit my video."

• Account
• How do I delete my Account / Video

• At the moment it is not possible to delete your videos or accounts. We are working on resolving this matter and are sorry for this inconvenience.

• How do I reset my password / OMG! I forgot my password!

• You can have your password reset by going to the Lost Password page. Note: You will need access to the e-mail address that is registered with the account.

• How do I change my user avatar/image?

• After you have logged in, click your username in the top right corner. From there, click Edit and go to the 'My Avatar' tab.

• How do I become a WeGame Creator? / How do I get a WeGame channel?

• WeGame wants to give creators the best platform to publish gaming content. If you are a content creator and would like your own featured channel, please e-mail us at team@wegame.com with some basic information about your content.

Still Having Trouble?

Contact us directly via E-mail:
help@wegame.com