- Recording
- Why does WeGame not record [INSERT GAME NAME HERE]?
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In order to ensure the reliability the WeGame client, we only support games that we have tested significantly. We are constantly adding new games. Feel free to e-mail us with suggestions of games you would like to see.
- WeGame is not working with a supported game.
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If WeGame is not working with a supported game, please e-mail us at help@wegame.com with your: Game Name, Operating System, CPU, Graphics Card, RAM and any other useful system info.
A WeGame staff member will contact you shortly to help diagnose the issue.
- I have issues when Alt-Tabbing from the game with WeGame running.
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This is a known issue that we are currently looking into. Sorry for the inconvenience.
- I have issues when I change resolutions in a game with WeGame running.
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This is a known issue that we are currently looking into. Sorry for the inconvenience.
- Source-engine games (HL2, CSS, DoD:S, etc..) are stuttering.
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You can solve this issue by disabling V-SYNC or Vertical Sync in the Advanced Graphics option menu.
- Recording with WeGame slows down my game.
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Due to the amount of CPU and GPU power required to record gaming videos in real-time, you may experience slowdowns depending on your computer specs. However, there are several things you can try to prevent slowdowns:
- Turn off any programs running in the programs that may be consuming system resources.
- Run a virus scan to make sure you don't have any viruses or spyware consuming system resources.
- Use "Web Mode" (default) instead of "HD Mode" when recording. This can be changed in the Settings menu in the WeGame client.
- Lower or turn off in-game graphic settings like Anti-Aliasing, Antiscopic Filtering.
- Lower the resolution you are running the game (e.g. try 1024x768 instead of 1280x1024).
Note: If the game you are trying to record is already slow for you when you are not recording, recording will only make the game slower
- My videos are out of order in the video list.
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This is a known issue that we are currently looking into. Sorry for the inconvenience.
- My videos don't appear in my video list. / My videos are corrupt or cannot be played.
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This problem is usually caused by one of the following situations:
- The game crashed while you were recording.
- You quit the game while you were recording.
If the game is crashing specifically when recording with WeGame, please send an e-mail to help@wegame.com with a detailed description of the problem, including your system information.
- Sound
- I don't have sound in my videos.
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The WeGame client records sound from your sound card's "Stereo Mix" device. There are several reasons that your videos would not have sound:
- Your sound card does not have a Stereo Mix or equivalent (sometimes called "What U Hear") device. This is controlled by your sound card drivers.
- Stereo Mix is disabled by default on Vista. Instructions on how to enable Stereo Mix on Vista
- Your Stereo Mix is not outputting any sound. This is controlled by your sound card drivers.
We apologize if the WeGame client is not recording sound for you at this time. Check back soon for updates that may resolve this situation!
- The sound in my video is out of sync / distorted.
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In our tests we have noticed that certain computers' Stereo Mix device consistently have sync or distortion issues. WeGame records exactly what it receives from the computer's Stereo Mix device, therefore if the original stream it receives is corrupt, WeGame cannot correct it.
We are looking into ways to improve sound. Please check back for an update.
- Settings
- How do I change my Record Hotkey?
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You can change your Record Hotkey in the Settings menu. It is the option labeled as "Record Hotkey".
You can access the Settings menu by clicking the "Settings" button located on the top-right corner of the WeGame main screen.
- Where does WeGame save my videos?
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WeGame's default video directory is in your "My Documents\My WeGame Videos" directory, unless specifically specified otherwise in the First-Time Setup Wizard or in the Settings menu after installation.
- How do I change where WeGame saves my videos?
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You can change where WeGame saves its recorded videos in the Settings menu.
You can access the Settings menu by clicking the "Settings" button located on the top-right corner of the WeGame main screen.
- How do I upload a video to WeGame?
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Simply click the "Upload" link at the top of the page. Click "Browse for Video," find the video on your hard drive, and fill out the Title, Description and Game fields while the video uploads. After the video is fully uploaded, click "Submit my video."
- How do I change my user avatar/image?
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To change your user avatar, click "My Profile" in the upper right hand corner of the website after you have logged in. This will access your user settings. On the right hand side of the screen, below your
current avatar, is a box in which you can enter the path of your new avatar. Click upload and your new avatar will be loaded to the site!
- How do I reset my password / OMG! I forgot my password!
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You can have your password reset by going to the Lost Password page. Note: You will need access to the e-mail address that is registered with the account.
- How do I edit/delete videos I have uploaded to WeGame.com?
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At this time we don't allow users to edit or delete their uploaded videos, but this feature is coming soon.
- How do I become a WeGame Creator? / How do I get a WeGame channel?
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WeGame wants to give creators the best platform to publish gaming content. If you are a content creator and would like your own featured channel, please e-mail us at team@wegame.com with some basic information about your content.
- Why was my video removed?
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WeGame.com is interested in providing the best gaming content to it's users. If we feel like your content is either inappropriate or wholly unrelated, we will remove it. Furthermore, if we find that the content you are uploading is property of someone else, and they petition to have it removed, we are obligated to remove it.
- My .WMV video is not working on WeGame!
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At the moment, WeGame cannot convert WMV version 9 videos. If your video was encoded using Windows Media Encoder, it is most likely WMV9. Sorry :(
Workaround: Convert the WMV9 file to another format like AVI to upload.
- How do I upload a video that is not recorded with the WeGame client?
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In order to upload a video that was not recorded using WeGame, simply click the "Upload" link at the top of the page. Click "Browse for Video," find the video on your hard drive, and fill out the Title,
Description and Game fields while the video uploads. After the video is fully uploaded, click "Submit my video."
